Terms and Conditions

Terms and Conditions


  1. Introduction

Please take care when reading these terms and conditions as they set out your rights and your obligations as our customer at Print Builder, including all of our services and www.printbuilder.co.uk.

You are bound by these terms throughout the duration of the whole business relationship. Any changes to these terms and conditions will only take effect if Print Builder has agreed to them in writing.

If you do not agree to these terms, you must not use this website or any of our services.

Print Builder will not be held liable in anyway for any loss, indirect or consequential to your business, loss of business profits, to software or hardware, loss of data, damage for loss of business, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). 

  1. Offers and Non- Binding Invitation

Any “offers” found on this website constitute a non-binding invitation for the customer to place an order with Print Builder.

Once the order form has been submitted on the website, the customer will be sent an email or SMS text message acknowledging the order placed by the customer. Print Builder will then assess and inspect the nature of the order to ensure it falls in line with our Code of Conduct and Code of Ethics.

The customer will be contacted by Print Builder if it is unable to process the order. Print Builder reserves the right to reject an order for any of the following reasons:

The contract will commence as soon as Print Builder dispatches the order and communicates that the item(s) have been dispatched.

  1. Independent Shops

Print Builder may at any time have two shops integrated into its platform which customers are entitled to make purchases from. Print Builder has a shop of its own which is operated and maintained by Print Builder. The Print Builder website at times may also have a section (Independent Retailer Zone) which is occupied and operated by independent parties and/or person(s), where goods sold or services rendered are done so by that independent party or person(s).

Print Builder is responsible for all content placed in the “Print Builder shop”.

The items, services and products displayed in the Independent Retailer Zone are the responsibility of the independent party or person(s) for that respective shop.

  1. Contract Withdrawal and Refund for Personalised items

We reserve the right to refuse reimbursement for any items which have been made to order specifically for the customer, or items containing personalised material/ content. This does not affect your statutory rights.

We reserve the right to assess each individual order on a ‘case by case basis’ and may refuse or accept a refund/ resend for the items in question where the said items contain an error or damage incurred as a result of the customer.

If there is a mistake e.g. a spelling error, and the mistake was made by us then we will resend the ordered items at no additional cost to the customer, including the cost of delivery.

We must be informed of any damage or other issues with your order within 2 days [48 hours] of your item(s) delivery.

  1. Design and Artwork

Print Builder offer an execution only service and are highly automated, which means that we will print the art work that you submit without checking the nature of the content. You are solely responsible for the content  and quality of all artwork submitted.

By agreeing to these Terms and Conditions, you also agree that you indemnify and hold harmless Print Builder, all of its employees, staff, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and interns from all claims, liability, damages, costs and expenses including legal fees arising from us printing, processing in any way any saved design or order, containing artwork that you do not hold the commercial rights, permissions or licences to print. 

  1. Payment

We accept PayPal, credit and debit cards for payment. You may also make payment via any other methods that we permit at the time of your purchase.

  1. Contact Us

For any further information relating to the terms and conditions found here, please contact us on the following email address info@printbuilder.co.uk.

  1. Conclusion of Contract

By filling in and sending off the order form on the website, the Customer makes a binding offer for concluding a contract of purchase and/or a contract for work and materials. Before finally sending off the order form, the customer has the opportunity to check if the details of the order are correct.

After placing an order the customer receives an order confirmation email. This confirmation mail does not represent an acceptance of the offer but shall acknowledge the customer that their order was received by Print Builder.

The contract only materializes when Print Builder dispatches the ordered product to the customer and confirms the dispatch to the customer with the delivery confirmation mail.

Customers can check the details of their order in the 'My Account' section of the website here: https://www.printbuilder.co.uk/account/login

Print Builder as a platform provider cannot pre-examine all print designs created by customers or shop owners for possible breaches. Print Builder reserves the right to reject received orders within the legal period of acceptance if, during the ordering process, it becomes known or it is suspected that third-party rights or statutory regulations will be violated by a print design.

The conclusion of the contract shall depend on punctual and correct supply of the goods to Print Builder. This proviso shall not apply in the event of short-term disruption to deliveries or if Print Builder can be held responsible for non-delivery, in particular if Print Builder fails to make a congruent hedging transaction in good time. The Customer will be informed immediately that the service is not available. If Customer has already paid for the goods, this money will be reimbursed.

  1. Payment

At Print Builder, you may pay for your products and items using credit card, debit card or any other payment method which we permit you to use at the point of purchase.

Change of Terms

Print Builder may change these Terms and Conditions at any time. We shall not be liable to you, any third party for any modification, price change, suspension or discontinuance of the Service or these Terms and Conditions.

Related Information

The Company

Delivery and Shipment

Code of Conduct

Cookies and Privacy Policy